Activating your account

When you create your account for the very first time, an activation is link is automatically sent to the email address you used.

Please click the link in this email to activate your account.

If you cannot find the email, check your junk/spam folders to make sure it's not there.

If you still cannot find the email, try logging in to the Imperial Gateway again which may trigger a new activation email.

If you do not receive the activation email this time, please use this enquiry form to contact the Technical team.

Resetting your password

If you forget your Imperial Gateway password, you can reset this yourself by following these instructions.

• Navigate to the Imperial Gateway landing page.
• Click the Forgot your password? link and enter the email you used to create your account.
• Check the email account which you used to create your Imperial Gateway account for an email with a password reset link.
• Click on the link to be taken to a page where you can create a new password.
• If this email doesn't arrive, please check your spam/junk mail folders first before contacting us at admissions.enquiries@imperial.ac.uk.
• If you no longer have access to this email account, please also contact us at this address.
• If you enter your password incorrectly five times in a row, your account will lock automatically and you will need to wait 90 minutes for it to unlock (which will happen automatically).

If you think someone other than you has been trying to access your account, please email admissions.enquiries@imperial.ac.uk.

Issues with creating an account or password

For all issues when creating an account or a new password, please use this enquiry form to contact the Technical team.

Please provide as much information as possible on any error messages you are seeing and the steps you are taking.

When creating a password, please remember it must contain all of the following:

• a minimum eight characters
• at least one uppercase letter
• one lowercase letter
• one number
• one of the following special characters: @ $ ! % * ? &

Unlocking your account

If you enter your password incorrectly five times in a row, your account will lock automatically and you will need to wait 90 minutes for it to unlock (which it will do automatically).

If you think someone other than you has been trying to access your account, please email admissions.enquiries@imperial.ac.uk.

Uploading supporting documents

Uploading supporting documents is only possible after you have submitted your application.

Once you have done this, you will see a message on the homepage of your account within 24 hours that lets you know that you can now upload your documents.

If you still cannot upload documents 24 hours after submitting your application, please contact the Technical team using this enquiry form.

I can't find the course I want to apply for

Please contact  to confirm that the course you are searching for is available for applications.