Mission and strategy

To become a highly effective and efficient Customer Services Team with our administrative duties
To offer the best service to our internal and external customers
To communicate to departments the significance of our work and the benefits of our activities
To develop our work into an even more improved service

To be in a position to be proactive with the research portfolio
Claims list up to date and completed each month within the month
Awards which have finished to be closed within 0-3 months of final payment being received from the funder
Portfolios to hold less than 20% of awards past their end date
To have control and give a reason for each WIP/PIA item on report
Bad Debt to be reduced to zero, or provide a suitable justification
Reconciliations to be completed and kept up to date for all awards
Account Reviews completed in a timely manner for all funders which require them

For the academics to understand their responsibility during the application stage and to adhere to the 5-day-rule
To educate academics in the knock-on effect and burden this places on all teams with other administrative duties when the 5-day-rule is not adhered to
To help educate, train and work with the sections, departments and finance officers in the management and administration of the academics’ research portfolios
To communicate the issues which arise whilst maintaining a strong working relationship with academics and departments

Imperial College London