Who we are

Team organisation chart (.pdf)

The Strategic Programmes and Change team has a wide range of expertise across change management, project management, operational improvement, process mapping, data, and communications.

Feel free to get in touch with any of us directly, or for general enquiries, you can get in touch with our team at improvement@imperial.ac.uk.

No matter the scale of your project or problem, we're happy to answer questions and provide support to all Imperial staff.

Leadership

Leadership is responsible for leading the Strategic Programmes and Change team and supporting associated projects/changes.

Louise Lindsay

Secretary to the Operations and Infrastructure Committee and Director of Safeguarding | l.lindsay@imperial.ac.uk

Louise is Secretary to the College's Operations and Infrastructure Committee. Louise also line manages the Staff Compliance team (in HR) with lead College responsibility for safeguarding.

Karen Foster

Director of Strategic Programmes & Change | k.foster@imperial.ac.uk

Karen is the Director of the service and has overall accountability for the objectives and performance of the Strategic Programmes and Change team. Karen is responsible for leading the Strategic Programmes and Change team, setting the objectives, and ensuring delivery.

Leigh Sims

Head of Readiness and Assurance | l.sims@imperial.ac.uk

Leigh works with Operations and Infrastructure Committee members and senior leaders across the College community to understand how effectively the Strategic Programmes and Change team's resources can be used.

Change management

Change Management is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome.

Lee Jenner

Change Manager | lee.jenner@imperial.ac.uk

Lee provides support and structure for College senior staff to lead change and collaboratively engage with students, staff and partners to enable a smooth transition and maximise the benefits. Lee is currently supporting the introduction of the Occupational Health Management System and the International Mobility Framework.

Contact Lee for advice on:

Change strategy and planning
Benefits identification and realisation
Stakeholder engagement
Communications planning
Sponsoring change
Impact assessment
Resistance management
Supporting people through change
Training analysis

Tara Jewell

Change Manager | t.jewell@imperial.ac.uk

Tara provides support and structure for College senior staff to lead change and collaboratively engage with students, staff and partners to enable a smooth transition and maximise the benefits. Tara is currently supporting Services Transformation Enterprise Resource Planning (ERP) and Student Lifecycle Administration activities.

Contact Tara for advice on:

Change impact assessment
Change outcome definition
Change strategy and planning
Benefits identification
Sponsoring change
Organisation transition
Stakeholder engagement
Communicating key messages
Training analysis
Coaching

Emily Swinburn

Interim Change Manager | e.swinburn@imperial.ac.uk

Emily joined Strategic Programmes and Change as an Interim Change Manager in April 2023 and is currently supporting Student Lifecycle Administration activities.

Operational Improvement

Operational Improvement focuses on understanding the operations of the College to make them more efficient.

	Angus Brown Head of Operational Improvement \| a.brown@imperial.ac.uk Angus leads the Operational Improvement function of the team, providing tools, facilitation and analysis support via the Operational Improvement Coach and Specialists. Angus is currently part of an Academic Services Project team exploring the provision of cross-campus front-facing student services. Contact Angus for advice on: Lean approaches for service/process improvement Lean coaching and facilitation support Staff and student engagement
	Amy Bangs Operational Improvement Specialist \| a.bangs@imperial.ac.uk Amy supports projects as directed by the Operations and Infrastructure Committee and ad hoc improvement activities across College, by way of facilitation, data analysis and drafting reports. Contact Amy for advice on: Facilitation and service observation to discover and define improvement opportunities Quantitative and qualitative data analysis, insight and presentation Data visualisation and visual management Process design, mapping, optimisation and analysis Workshop facilitation Training and coaching
	Dave Longman Operational Improvement Specialist \| d.longman@imperial.ac.uk Dave supports projects as directed by the Operations and Infrastructure Committee, often with a particular focus on improving service delivery. Contact Dave for advice on: Facilitation and service observation to discover and define improvement opportunities Quantitative and qualitative data analysis, insight and presentation Data visualisation and visual management Process design, mapping, optimisation and analysis Switching from offline to online service delivery Defining Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
	Jackie Stewart Operational Improvement Coach \| jackie.stewart@imperial.ac.uk Jackie is the Operational Improvement Coach, delivering lean training and providing individual and group coaching to staff. She also supports College-wide projects as directed by the Operations and Infrastructure Committee, and local projects for faculties and departments, providing facilitation, analysis and coaching. Contact Jackie for advice on: Operational Improvement training and coaching Facilitation and service observation to discover and define improvement opportunities Process mapping, optimisation, and analysis Workshop facilitation Operational Improvement coaching surgeries: You can come to me with a problem or question relating to your work, request a re-learning session for a tool you learned in one of our training sessions, or you're welcome to ask questions about the bespoke training and facilitation we could offer you and your team.

Project Management

Project Management is the application of a framework or way of working to achieve specified objectives

Danielle Nichols

Project Manager | d.nichols@imperial.ac.uk

Danielle provides end-to-end delivery of projects, from inception to completion. Danielle is currently supporting the Student Facing Services Review and Work Location Framework Assessment projects.

Contact Danielle for advice on:

Project management
Advice on completing documentation in the project management toolkit

Matthew Williams

Programme Support Officer | m.williams@imperial.ac.uk

Matt is currently supporting the Operations and Infrastructure Committee to provide a forum to coordinate the delivery of operational services to support the academic mission of the College.

Shan Rambukwella

Project Manager | s.rambukwella@imperial.ac.uk

Shan joined the Strategic Programmes and Change team as Project Manager in March 2023. Shan is Project Manager for the International Mobility project.

Contact Shan for advice on:

Project management
Advice on completing documentation in the project management toolkit

Data and Communications

Data and Communications focus on how we collect, analyse and share information.

Genevieve Timmins

Communications Manager (Maternity Cover) | g.timmins@imperial.ac.uk

Genevieve oversees the development and implementation of communication strategies, plans and campaigns across the Strategic Programmes and Change team, and works with colleagues to advise on communications, engagement and graphic design.

Contact Genevieve for advice on:

Developing project-related communications plans and strategies
Graphic design for project-related print and digital assets
Monitoring and measuring engagement in project communications

Amanda Naylor

Communications Manager | a.naylor@imperial.ac.uk

Amanda oversees the development and implementation of communication strategies, plans and campaigns across the Strategic Programmes and Change team, and works with colleagues to advise on communications, engagement and graphic design. Amanda also manages the Wayfinding Project and is working closely with the Communications and Estates Divisions to make substantial improvements to the way that people navigate their way through their campuses.

Amanda is currently on maternity leave, returning in November 2023.

Sue Flockhart

Business Process Authority | s.flockhart@imperial.ac.uk

Sue is responsible for the development, curation and governance of the College’s Business Process Architecture. As custodian of the Business Process Management System (BPMS), Sue defines the framework and standards by which business processes are discovered, analysed and mapped within the College. Sue works in partnership with Business Process Owners to define the scope and boundaries of processes, to resolve conflicts and to integrate the processes into the College architecture.

Contact Sue for advice on:

Process mapping
Imperial College process architecture
Nimbus (College’s business process management system)

	Angus Brown Head of Operational Improvement \| a.brown@imperial.ac.uk Angus leads the Operational Improvement function of the team, providing tools, facilitation and analysis support via the Operational Improvement Coach and Specialists. Angus is currently part of an Academic Services Project team exploring the provision of cross-campus front-facing student services. Contact Angus for advice on: Lean approaches for service/process improvement Lean coaching and facilitation support Staff and student engagement
	Amy Bangs Operational Improvement Specialist \| a.bangs@imperial.ac.uk Amy supports projects as directed by the Operations and Infrastructure Committee and ad hoc improvement activities across College, by way of facilitation, data analysis and drafting reports. Contact Amy for advice on: Facilitation and service observation to discover and define improvement opportunities Quantitative and qualitative data analysis, insight and presentation Data visualisation and visual management Process design, mapping, optimisation and analysis Workshop facilitation Training and coaching
	Dave Longman Operational Improvement Specialist \| d.longman@imperial.ac.uk Dave supports projects as directed by the Operations and Infrastructure Committee, often with a particular focus on improving service delivery. Contact Dave for advice on: Facilitation and service observation to discover and define improvement opportunities Quantitative and qualitative data analysis, insight and presentation Data visualisation and visual management Process design, mapping, optimisation and analysis Switching from offline to online service delivery Defining Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
	Jackie Stewart Operational Improvement Coach \| jackie.stewart@imperial.ac.uk Jackie is the Operational Improvement Coach, delivering lean training and providing individual and group coaching to staff. She also supports College-wide projects as directed by the Operations and Infrastructure Committee, and local projects for faculties and departments, providing facilitation, analysis and coaching. Contact Jackie for advice on: Operational Improvement training and coaching Facilitation and service observation to discover and define improvement opportunities Process mapping, optimisation, and analysis Workshop facilitation Operational Improvement coaching surgeries: You can come to me with a problem or question relating to your work, request a re-learning session for a tool you learned in one of our training sessions, or you're welcome to ask questions about the bespoke training and facilitation we could offer you and your team.