Commercial Operations
Commercial Operations’ mission is to establish Imperial College as an industry-leading destination for the academic and educational vacation market.
Who we are
Commercial Operations acts as an enabler to the College strategy. It does this by:
- generating additional, unrestricted income through the commercial booking and operation of unused College assets outside periods of core demand (Easter and summer vacation periods);
- aligning Commercial Operations’ business with a concept of ‘Summer Learning’;
- continuing to feed into the undergraduate student recruitment journey through our flagship Global Summer School.
By strengthening and diversifying College revenue streams, Commercial Operations has supported:
- a reduced reliance on international and postgraduate student course fees;
- financial stability of the College;
- maintaining and developing Imperial as a world-class research and education environment.
Our portfolio spans guest accommodation, event spaces and a Global Summer School.
What we do
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Meet the team
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Rachel Williams
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Meet the team
Accommodation
Ravin Rattu
Commercial Summer Lettings Development Manager
r.rattu@imperial.ac.uk
Silvia Pasqualino
Accommodation Sales Manager
s.pasqualino@imperial.ac.uk
Daniela Nicosia
Group Accommodation Executive
d.nicosia@imperial.ac.uk
Alejandro Tapia Hernandez
Group Accommodation Executive
l.tapia-hernandez@imperial.ac.uk
Daniel Miklosko
Commercial Summer Lettings Assistant
d.miklosko@imperial.ac.uk
Emily John
Reservations Supervisor
emily.john@imperial.ac.uk
Bilyana Iliovska
Business Development Executive
b.iliovska@imperial.ac.uk
Elzbieta Pach
Business Development Executive
e.pach@imperial.ac.uk
Events
Kim Hawley
Commercial Conferencing & Events Development Manager
k.hawley@imperial.ac.uk
Marzena Esposito
Senior Events Executive
m.esposito@imperial.ac.uk
Ele Italos
Group Events Executive
e.italos@imperial.ac.uk
Charlotte Clark
Group Events Executive
charlotte.clark2@imperial.ac.uk
Kathleen Damen
Groups Events Coordinator
k.damen@imperial.ac.uk
Emily Johnson
Administration Assistant
emily.johnson@imperial.ac.uk
Eleni Kourouni
Service Delivery Manager
e.kourouni@imperial.ac.uk
Global Summer School
Clare Whelan
Global Summer School Development Manager
c.whelan@imperial.ac.uk
Claire Arnup
Global Summer School Manager
c.arnup@imperial.ac.uk
Min Min Ei
Global Summer School Customer Relations & Events Executive
m.ei@imperial.ac.uk
Abdulkadir Ali
Global Summer School Assistant
abdulkadir.ali@imperial.ac.uk
Central
Zara Davidian
Business Manager
z.davidian@imperial.ac.uk
Bharati Bagai
Product and Revenue Specialist
b.bagai@imperial.ac.uk
Marina Jaggs
Marketing Manager
m.jaggs@imperial.ac.uk
Madeleine McEncroe
Marketing Executive (Digital)
m.mcencroe@imperial.ac.uk
Nyiesha Wollaston
Marketing Executive (Design, Content and Communications)
n.wollaston@imperial.ac.uk
Juliette Adams
Marketing Assistant
juliette.adams@imperial.ac.uk
Imperial Venues
Global Summer School
Commercial Operations Team
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