FAQs
Memberships
Can I use the gym straight away once registered as a Student Member at Ethos?
Once you've purchased your Student Gym and Swim Membership, you'll be asked to complete a brief online safety induction. Once this is completed, you'll then be able to book your first sessions at the gym.
What are 'bolt-ons'?
With our standard student memberships, you're able to book classes on a pay-as-you-go-basis. However, if you'd like unlimited* access to classes for one monthly price, you can purchase a 30-day class pass bolt-on. If you attend more than four classes a month, these bolt ons represent better value for money that pay-as-you-go classes.
* You can book as many classes as you'd like during the 30-day period within our fair use policy.
Ethos online booking system
What sessions do I need to book in advance?
You'll now need to book any session at Ethos in advance using our online booking system. This includes gym and pool bookings, as well as classes and other activities.
Please ensure you check-in using the screens in our entrance when you arrive.
How to I register to use the system?
You will be able to register for the Ethos Online Booking System online at: www.imperial.ac.uk/sports/bookings
How do I make a booking online?
- Select 'Activities' for sports hall activities or squash; select 'Classes' for gym and pool session or fitness classes.
- Search for the activities/courses that you would like to book
- Select the date and time and the available spaces will be displayed
- Add the desired time to your basket and proceed to check out
How far in advance can I make a booking?
Bookings can be made up to six days in advance using the Online Booking System.
How many activities or classes can I book at one time?
A fair usage policy applies whereby members are permitted to make a maximum of 2 bookings in any one day.
Can I cancel a booking online?
- Cancel or change your class online
- Submit a ticket through our ASK system
- Pay as you go members: We do not offer refunds if you would like to cancel your class, however you can rebook if it is requested before the two hour window.
General questions
How do I book a class, squash or other activities at Ethos?
You can book sports hall activities, squash and fitness classes using the Ethos Online Booking System (see section above).
Can I bring a guest?
Members can bring one guest during a pay-as-you-go racquet sports booking including squash, badminton, and table tennis only
How much are the health treatment services offered at Ethos?
For treatment prices and to book, you need to contact the therapists directly. Visit the Sports Therapy page for more information.
Can children use the facilities at Ethos?
Children (12 yeards old and under) are permitted to use the pool from 09.00 - 11.00 on Saturdays and Sundays. You must be 16 years old or over to use the gym.