Benchmarking Process

The benchmarking process of the Transport Strategy Centre

The benchmarking groups undertake an annual programme of work. The core of this programme is Key Performance Indicator benchmarking, a variety of detailed case studies each year, and group meetings to disseminate and discuss performance improvement. 

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Objectives of Benchmarking

Benchmarking has a number of objectives and benefits relevant for the transport industry. The annual programme of work devised by the TSC ensures that transport operators and agencies can learn from their peers.

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Success Factors for Benchmarking

The TSC has identified a handful of success factors for benchmarking: diversity, confidentiality, continuity, ownership, independence, depth, and a culture of continuous improvement.

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